Refund & Returns Policy

📋Return Policy Overview

At Red Golden Goose, we stand behind the quality and authenticity of our luxury sneakers. We want you to be completely satisfied with your purchase.

Return Window

You may return any item within 30 days of the original purchase date for a full refund or exchange. This applies to all Red Golden Goose sneakers purchased from our boutique or website.

✅Conditions for Returns

Eligible Items

• Unworn sneakers with original tags attached
• Original shoe box and protective packaging
• All accessories (spare laces, dust bags, etc.)
• Original receipt or proof of purchase
• Items purchased within the last 30 days

Non-Returnable Items

• Worn or damaged sneakers
• Items without original packaging or tags
• Custom or personalized orders
• Sale items marked as "Final Sale"
• Items damaged by misuse or normal wear

🔄How to Return Items

Step 1: Contact Our Customer Service

Email us at [email protected] or call +1-212-555-0147 to initiate your return. Please include:

• Order number or receipt number
• Item(s) you wish to return
• Reason for return (optional but helpful)
• Preferred resolution (refund or exchange)

Step 2: Receive Return Authorization

We'll provide you with a Return Merchandise Authorization (RMA) number and detailed return instructions within 24 hours.

Step 3: Package Your Return

Securely package your items in the original shoe box with all accessories. Include the RMA number on the outside of the package.

Step 4: Ship Your Return

Use the prepaid return shipping label provided (for orders over $200) or ship at your own expense. We recommend using a trackable shipping method.

💰Refund Processing

🔄Exchanges

Size Exchanges

We understand that sizing can be challenging with luxury sneakers. Free size exchanges are available within 30 days for unworn items.

Style Exchanges

Want a different colorway or style? We'll gladly exchange your item for any other Red Golden Goose sneaker of equal or lesser value.

Exchange Process

• Follow the same return process outlined above
• Specify your preferred exchange item
• We'll ship your exchange within 2 business days of receiving your return
• Pay the difference for higher-priced items

🌍International Returns

International customers enjoy the same return policy with these additional considerations:

• Return shipping costs are customer's responsibility
• Customs duties and taxes are non-refundable
• Processing may take additional 3-5 business days
• Currency conversion applies at time of refund
• Return packages must clear customs inspection

Recommended International Return Carriers

❓Special Circumstances

Defective Items

If you receive a defective item, we will provide a full refund plus return shipping costs. Defective items can be returned within 90 days of purchase.

Incorrect Items

If we send you the wrong item, we'll provide a prepaid return label and priority processing for the correct item or full refund.

Holiday Returns

Items purchased between November 1st and December 31st may be returned until January 31st of the following year.

Gift Returns

Gift recipients may return items for store credit without a receipt. Original purchaser information is required for cash refunds.